We understand that plans can change. Our cancellation policy is designed to be fair to both guests and the resort. With our new down payment system, you only pay 50% upfront when booking, and refunds are calculated based on this down payment amount depending on when you cancel. Refunds are processed manually by our admin team.
Down Payment (At Booking)
50% of Total
Pay on Arrival
50% of Total
Important: Only the down payment (50% of total booking cost) is refundable. Refunds are processed by the admin after cancellation. The remaining 50% is paid upon arrival at the resort.
Full down payment refunded after admin processing
Half of down payment refunded due to short notice
No refund - Cancellation and reschedule not allowed via system
✅ Easy process - Cancel from your bookings page, admin will process the refund
For urgent matters or if you cannot access your account:
Include your booking ID and reason for cancellation
We're here to help make the cancellation process as smooth as possible. Contact us using the methods detailed in the "How to Cancel" section above.
Refer to the cancellation procedures and contact information provided in the previous sections for complete details.