For immediate emergencies during your stay, call our 24/7 emergency line:
Emergency: 0966-281-5123Daily: 8:00 AM - 6:00 PM
Available during your stay
Mon-Fri: 9:00 AM - 6:00 PM
Booking & general inquiries
24/7 Available
Emergencies only
You'll receive written confirmation within 24 hours of deposit payment. Check your email and contact us if you don't receive it.
Bring valid ID, personal toiletries, towels, swimwear, food/beverages, and any special items for activities you plan.
Detailed directions with GPS coordinates are provided upon booking confirmation. We can also provide landmark references.
Yes, you can reschedule up to 2 times per booking, at least 3 days before check-in. If the new dates cost more, you'll need to pay the difference. Subject to availability.
On-site staff are available during business hours. For emergencies, call 0966-281-5123 anytime.
Report any issues immediately to management. We'll address problems quickly and document for proper resolution.
Grocery stores, restaurants, gas stations, and ATMs are 10-15 minutes away. We can provide specific directions.
Contact management immediately to check availability. Extensions subject to booking schedule and rate differences.
Check network 'KampoIbayo_Guest' with password provided at check-in. Restart device if needed or contact staff.
Ensure proper setup - gas valves open, electrical connections secure. Contact staff for assistance with any equipment.
Report any safety concerns immediately. Non-urgent maintenance issues will be addressed as soon as possible.
Instructions provided in common area. If systems malfunction, contact staff for assistance or troubleshooting.
Call 911 immediately, then contact resort emergency line 0966-281-5123. Nearest hospital is 20 minutes away.
Monitor weather alerts. Staff will provide safety instructions. Indoor areas available for shelter if needed.
Evacuate immediately to parking area. Call 911 and resort emergency line. Fire extinguishers located throughout property.
Contact resort security immediately at 0966-281-5123. Do not approach suspicious individuals yourself.
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